Employers


Customer care Ref: 25/1/21

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Job ID:

1136

Location:

Nairobi 

Category:

Admin-Clerical

Salary:

25,000-30,000 per month
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Job Views:

570

Employment Type:

Full time

Posted:

01.25.2021
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Job Description:

Our client in a recognized linen supplier in Kenya and East Africa supplying a wide range of high quality and affordable linen to hotels, furnished apartments, schools, restaurants and lodges seeks to recruit a qualified individual to work as a customer care officer
 
 Requirements
  • Diploma in customer care or Marketing from a recognized University
  • Minimum of 1 year professional experience in a similar position
  • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
  • Good computer, presentation and organization skills
  • Ability to multi-task, prioritize and manage time effectively
  • Integrity and professionalism

Job Requirements:

   Responsibilities
  • Interact with customers via phone, email, online chat, in person, social media
  • Resolve customer problems and complaints
  • Answer any questions a customer has
  • Take payments
  • Setup and resolve problems with customer accounts
  • Provide price information
  • Handle inquiries about deliveries
  • Verify customers
  • Keep records of customer interactions and transactions
  • Engage with customers
  • Direct unresolved issues to a different department if needed
  • Communicate and coordinate effectively with internal departments
  • Provide customers with information on any open orders and invoices
  • Maintain customer database
  • Follow company process accurately and efficiently
Company Info
Studio 22 Agencies Ltd
United States

Phone:
Web Site:

Company Profile




Company Info


Studio 22 Agencies Ltd
United States
Phone:
Web Site:

Customer care Ref: 25/1/21

col-narrow-left   

Job ID:

1136

Location:

Nairobi 

Category:

Admin-Clerical

Salary:

25,000-30,000 per month
col-narrow-right   

Job Views:

570

Employment Type:

Full time

Posted:

01.25.2021
col-wide   

Job Description:

Our client in a recognized linen supplier in Kenya and East Africa supplying a wide range of high quality and affordable linen to hotels, furnished apartments, schools, restaurants and lodges seeks to recruit a qualified individual to work as a customer care officer
 
 Requirements
  • Diploma in customer care or Marketing from a recognized University
  • Minimum of 1 year professional experience in a similar position
  • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
  • Good computer, presentation and organization skills
  • Ability to multi-task, prioritize and manage time effectively
  • Integrity and professionalism

Job Requirements:

   Responsibilities
  • Interact with customers via phone, email, online chat, in person, social media
  • Resolve customer problems and complaints
  • Answer any questions a customer has
  • Take payments
  • Setup and resolve problems with customer accounts
  • Provide price information
  • Handle inquiries about deliveries
  • Verify customers
  • Keep records of customer interactions and transactions
  • Engage with customers
  • Direct unresolved issues to a different department if needed
  • Communicate and coordinate effectively with internal departments
  • Provide customers with information on any open orders and invoices
  • Maintain customer database
  • Follow company process accurately and efficiently

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