Job Description: Front Office Manager

Location: Nairobi
Salary: Ksh 50,000 - 60,000

Responsibilities:

• Oversee guest check-in/out processes and ensure guest satisfaction.

• Supervise front desk staff and manage work schedules.

• Handle guest complaints and promptly resolve issues.

• Maintain accurate records and manage reservations.

• Coordinate with other departments for seamless operations.

• Monitor room availability, pricing, and revenue targets.

• Ensure compliance with safety and operational policies.

Qualifications:

• Bachelor’s degree in Hospitality or related field (preferred).

• 3+ years of experience in front desk or hospitality roles.

• Proficiency in reservation software and MS Office.

• Strong leadership, communication, and organizational skills.

Skills:

• Customer service focus, problem-solving, and multitasking abilities.

• Experience in team management and conflict resolution.

Interested candidates should send their CV to jobsabela@gmail.com.